No we don't provide any support for IGEL products by phone, if you got a phone or mobile number how you can reach us we will deny the call everytime you call us. This will also include calls if a complete company stands still, we're not responsible for missing fail over plans, improper testing or having no backup solutions in place. Please contact your reseller or the IGEL Technology Support/Service Team if the issue is related to a supported feature.
If you send us an email: There is no written guarentee or agreement that we respond in any kind. cloud-client.info is a none commercial project and there is not always time or space for this.